Terms of Service

These Terms of Service ("Terms") govern your access to and use of the StopBouncing email verification service, including our website, dashboard, and API (collectively, the "Service"), operated by StopBouncing ("we", "us", "our"). By creating an account or using the Service you agree to these Terms in full.

1. The Service

StopBouncing is a pay-as-you-go email verification service. We check whether email addresses are deliverable and return a status (valid, invalid, unknown, or disposable). Results are provided on a best-effort basis; no service guarantees 100% accuracy because deliverability depends on factors outside our control (mail server behaviour, catch-all configurations, temporary outages).

2. Account registration

You must provide accurate information when registering. You are responsible for keeping your login credentials and API keys secure. You may not share your account with others or use it to provide access to the Service to third parties without our consent. We may suspend or terminate accounts that violate these Terms.

You must verify your email address before free starter credits are granted. Accounts created solely to obtain free credits without genuine use are prohibited.

3. Credits and billing

The Service operates on a credit system. You purchase credits in advance and spend them as you use the Service.

• 1 credit = 1 verification attempt, regardless of the outcome. A credit is charged when a verification request is sent, whether the result is valid, invalid, unknown (including catch-all domains, provider timeouts, and SMTP blocks), or disposable.
• Credits never expire and carry over indefinitely.
• All prices are in euros (EUR) and exclude VAT unless stated otherwise.
• Payments are processed by Stripe. We do not store your card details.

4. Right of withdrawal and refunds

Credits are digital content delivered and made available immediately upon purchase. By completing a purchase you expressly consent to the immediate supply of digital credits and acknowledge that you thereby waive your right of withdrawal under Article 16(m) of EU Directive 2011/83/EU (Consumer Rights Directive).

Unused credits may be refunded at our discretion if requested within 30 days of purchase. Contact us at support@stopbouncing.com with your account email and order reference.

Used credits (i.e. credits consumed by completed verification requests) are non-refundable.

If you are a business customer purchasing for commercial purposes, consumer withdrawal rights do not apply. By providing a VAT number or company name at checkout you confirm that you are acting in a commercial capacity.

5. Acceptable use

You may use the Service only for lawful purposes. You must not:

• Upload lists obtained without the knowledge or consent of the address holders where required by law.
• Use verification results to send unsolicited commercial email (spam).
• Attempt to reverse-engineer, scrape, or overload the Service or its underlying API.
• Resell or redistribute access to the Service without a written reseller agreement.
• Use the Service in any way that violates applicable law, including GDPR and the CAN-SPAM Act.

We reserve the right to suspend accounts that we reasonably believe are being used in violation of these Terms, with or without prior notice.

6. Data handling and privacy

Email addresses you upload are processed to return verification results and are permanently deleted within 48 hours of job completion. Verification results are available for download for 7 days, after which they are purged. We do not use your email lists for any purpose other than providing the Service.

Our full data practices are described in the Privacy Policy, which forms part of these Terms.

7. Service availability

We aim for high availability but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance. We are not liable for losses arising from downtime. Verification speed depends on your credit pack configuration and current API provider capacity.

8. Intellectual property

All software, design, and content on the StopBouncing platform is our property or licensed to us. You may not copy, modify, or distribute it without written permission. You retain all rights to the data you upload.

9. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from or related to the Service is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits, business interruption, or reputational harm, even if we have been advised of the possibility of such damages.

The Service provides verification results on a best-effort basis. We do not guarantee that results are accurate or complete. You are solely responsible for how you use the results.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless StopBouncing and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; (c) any content or data you submit to the Service; or (d) any claim by a third party that your use of the Service caused them harm.

11. Force majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of government, power failures, internet outages, third-party service disruptions (including email provider infrastructure), cyberattacks, or other events that could not have been prevented by reasonable precautions. In such circumstances we will resume performance as soon as reasonably practicable.

12. Online dispute resolution

If you are a consumer resident in the EU and we cannot resolve a dispute between us, you may use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. Our email address for ODR purposes is support@stopbouncing.com.

13. Trader identification

The Service is operated by StopBouncing, registered in the Netherlands. Our registered details will be published here upon completion of business registration. In the meantime, all correspondence can be directed to support@stopbouncing.com.

14. Changes to these Terms

We may update these Terms from time to time. We will notify you by email or via a notice in the dashboard at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of the Netherlands. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts of the Netherlands, without prejudice to any mandatory consumer protections that apply in your country of residence.

16. Contact

For any questions about these Terms, contact us at support@stopbouncing.com or use our contact form.